Login >
0191 313 0300

Guide to accepting mail and telephone order payments

With Opayo you can securely process card payments over the phone or via mail order using our virtual terminal. No contracts or hidden fees.

Apply for a Opayo account

Our standard package starts at £15/month and has all the features you need to accept virtual terminal credit card payments securely by mail and telephone. 

Show me full features and pricing

Apply online now

Set up a merchant account

To accept different payment types like Visa and MasterCard, you will need one or multiple merchant accounts (or merchant IDs).  This allows your payments to be authorised and transferred into your business bank account. 
Tell me more about merchant accounts You can get a Merchant Account in two ways:

You can tell us which option you'd like to go for in the Opayo application form. If you need some advice on which option is best for your business just get in touch. We're here to support you 24/7.

Process a test transaction and go live

Before we get to the exciting bit – putting your account live – we need you to put through a test transaction followed by a refund using MySagePay.  

Once that's done we can make your account live. You will now be ready to start accepting payments.  

Remember you must also have you Merchant IDs validated before we can make your account live. We can do this before or after your test transaction.

Get your PCI compliance certificate

When you start accepting card payments from your customers you must get a PCI DSS certificate. This shows you are complying with payment industry standards. This protects you and your shoppers.
Tell me more about PCI DSS compliance
Opayo is certified to the highest level PCI DSS Level 1. This reduces your compliance requirements significantly unless you have chosen the direct integration method.
You can get your certificate quickly and cheaply from Trustwave, our Qualified Security Assessor (QSA) partner.  
Get my certificate
Remember: If the bank setting up your merchant account(s) has their own Qualified Security Assessor partner then you'll need to go with them rather than Trustwave.

Optional – Integrate with your back end systems

If you’re using call center software, CRM solution or another backend system, you may want to integrate it with our payment technology for a more seamless experience. 

Existing integrations

To save you time and money, we have a range of pre-existing integrations and plugins available for popular back end systems.  

See our list of integrations

Developer resources

Visit our online support section to find our integration kits and help with troubleshooting.  Remember if you run into a problem we’re available 24/7 by phone or email.

Need help?

We work with a range of developers and back-end system experts that can help with your integration.  See our list of partners