Login >

Search help, support and error codes:

Forgotten your password

If you have forgotten your password for MySagePay you are able to request a password link to be emailed to you. 

Once you have received the email you are able to select a new password and then log into the account.

Requesting a password link

On the log in screen you will be able to select “Lost your password?” from the list below the password box.

You will then be taken to a screen where you will need to enter your Vendor Name, and Username.  You will also need to verify the details within the capture response box.

After you have confirmed the details and selected “continue” a password retrieval link will be sent to your email address.

Changing your password

Once the password has been requested we will send you a link that you can access to change your password.  By clicking on the link you will be taken to the password reset page.

You will then be able to create a new password for your user and log back into your MySagePay.